Here are the steps to follow once you have activated two-factor authentication and changed the password you were using:
– Check Your Account Security Settings
Go into account settings to find the security setting area. Check if any apps or devices are connected followed by disconnecting any that you do not recognize. Check on your most recent log-ins, followed by taking a screenshot of information that displays an unauthorized login. Most of these will provide the device type, browser type, IP address, and time.
– Scan Your Device(s) For Malware
There are several ways that perpetrators can gain access to your password or log-in details. This includes past breaches (you can check on known breaches here), they guessed it, they watched you typing it in, or maybe you have even told this person (in the past). However, the perpetrator might have “malicious software” on your device(s) that has given them the access they need to what you are typing into a website. Scan each device that you have used for accessing your account using a reliable anti-virus solution to remove the malware.
– Check On Your Account Settings And Activity
When checking on your account activity and settings you may be provided with an idea of how a cyber criminal gained access to the account. Check on your download history, purchase history,
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– Set Up A Recovery Email
If you have not yet set a recovery phone number or email, click on settings to do this immediately. If you are locked out of the account or someone hacks into your account in the future, this will provide a way to access your account once it is hacked or locked.
Consider the repercussions of a person gaining access to data contained in the account. Review the information about your account, followed by making changes so that it limits or eliminates what the cybercriminal is able to do with this important information. For instance, content relating to private chats might expose your personal data or others.
– Alert Others When Your Account Has Been Compromised
If you have gaming contacts that the hacker made contact with, let these people know that it was not you and advise them to look into their security. The hacker might have made copies of these contacts and they have plans to target these people next. So let all your contacts know once your account has been breached, since this is considered good practice.
– What Happens If You Are Completely Locked Out?
If you cannot get back into your account, you will need to follow the recovery process of the account provider. If you don't have a recovery email or phone number you will most probably
need to raise this issue with your provider so that you can provide proof that you are actually the owner of the account.
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